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SMS and Data Policy

We take steps to protect your data. We will not sell it to 3rd parties.

SMS and Phone Number Privacy Policy

Collection and Use of Phone Numbers

We collect phone numbers solely for the purpose of calling and sending SMS messages to individuals who have explicitly opted in to receive communications from us.

START, STOP, HELP

START (Opt-in message)
Thank you for opting to receive SMS messages from PureHealth Mold. You may reply STOP to opt-out at any time. Reply HELP for assistance. Messages and data rates may apply. Message frequency will vary.

STOP (Opt-out message)
You have opted out of receiving SMS messages from PureHealth Mold. You will receive no further SMS messages from our office. To opt back in at any time reply START.

HELP (Help message)
We understand you require assistance. Please reach out to us by calling 615-266-6653 or emailing us at info@purehealthmold.com. We are happy to help.

SMS Complaint Privacy Policy

At PureHealth Mold, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This SMS Complaint Privacy Policy outlines how we collect, use, and safeguard the information you provide when submitting a complaint via SMS.

1. Information We Collect When you submit a complaint via SMS, we may collect the following information:

  • Personal Information: Name, phone number, email address (if provided), and any other details you choose to share in your message.

  • Complaint Details: Information related to the nature of your complaint, including descriptions of the issue and any other context or evidence you provide.

2. How We Use Your Information We collect and use your information for the following purposes:

  • Complaint Resolution: To investigate, address, and resolve the complaint you have submitted.

  • Customer Support: To communicate with you regarding the status of your complaint and provide any necessary follow-up.

  • Internal Analysis: To improve our products, services, and customer experience.

3. How We Protect Your Information We employ industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. This includes:

  • Data Encryption: SMS data is encrypted and stored in secure systems.

  • Access Controls: Only authorized personnel have access to complaint information.

  • Data Minimization: We only collect information that is necessary to resolve your complaint.

4. Data Retention We retain complaint data only for as long as necessary to resolve the issue and comply with any legal, regulatory, or business requirements. Once the data is no longer needed, it will be securely deleted or anonymized.

5. Sharing of Information We do not sell, trade, or rent your personal information. Your information may be shared with third parties only under the following circumstances:

  • Service Providers: Third-party service providers who assist with complaint resolution, data storage, or technical support, subject to strict confidentiality obligations.

  • Legal Obligations: When required by law, regulation, or legal process to disclose your information.

6. Your Rights You have the right to:

  • Access: Request access to the personal data we have collected about you.

  • Correction: Request corrections to any inaccuracies in your personal information.

  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.

7. Changes to This Policy We may update this SMS Complaint Privacy Policy from time to time. Any changes will be communicated to you by updating the policy on our website or through other means as required by law. The effective date at the top of this policy will reflect when it was last revised.

Data Protection

We are committed to protecting your privacy and maintaining the confidentiality of your phone number and SMS opt-in status. Specifically:

  • We do not sell your phone number to any third parties
  • We do not share your SMS opt-in status with other companies
  • We do not rent, trade, or transfer your phone number information to external parties
  • Your phone number is used exclusively for delivering the SMS communications you have consented to receive

Opt-Out Rights

You may revoke your SMS consent at any time by texting STOP to the number or contacting our team. Upon opt-out, your phone number will be removed from our SMS messaging system.

Data Security

We implement appropriate technical and organizational measures to protect your phone number and related data against unauthorized access, modification, or disclosure.

Questions

If you have any questions about how we handle your phone number or SMS opt-in information, please contact us at 615 266 6653.

SMS Terms and Conditions

SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
 
Types of SMS Communications:
If you have consented to receive text messages from PureHealth Mold, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example:”Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
 
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments/billing, reports, etc.
 
Example:
“Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status.”
 
Potential Fees for SMS Messaging:
 
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
 
Opt-In Method:
You may opt-in to receive SMS messages from PureHealth Mold in the following ways:
  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form
Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
 
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. However, SMS may be requires for certain form submissions.
 
Standard Messaging Disclosures:
Message and data rates may apply.